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In This Issue:
A Touch of Understanding Makes a Hero
Lisa Loftus-Smith, administrative assistant for the Breast Imaging Section in the Department of Radiology, is this month’s Service Hero because of her compassionate approach to patient care.
A BWH employee since 1987, Loftus-Smith has worked in Radiology for seven years, where she is responsible for every day administrative duties and patient contact. In a setting that produces an anxious patient population, she redeems patience and understanding. “You have to treat patients the way you would expect to be treated in their situation,” she said.
“In a very quiet, unassuming way, Lisa makes a lot of lives run smoothly,” said Suzanne Nagle, administrative manager, Faculty Affairs.
Congratulations to Loftus-Smith on her commitment to excellence.