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In This Issue:
Janet Razulis
As part of BWH Bulletin's series on what qualities define a leader, Janet Razulis, administrative director of Patient Care Services and recipient of the 2006 Thomson Leadership Award, discusses the importance of character.
For Janet Razulis, character means a lot in leadership. "Integrity, transparency, reliability, honesty, openness to new ideas and ability to assume responsibility—with a little personality thrown in!" Razulis said. "It means always thinking about the way we approach what we do and how we always want to do the right thing."
Razulis has demonstrated many of these qualities this past year, as she transitioned from administrative director of Women's Health and Specialty Services to administrative director of Patient Care Services. In her new position, she is working on many Carl J. and Ruth Shapiro Cardiovascular Center relocation projects and also is becoming the Patient Care Services resource on inpatient space and equipment issues. Over the past several months, she has been learning the inpatient areas by meeting with nurse managers and gathering their concerns related to space, equipment and furniture.
"In many small ways that add up, I've been able to help them figure out how to better use their space and identified some areas where we could think more systematically about how to address particular issues," Razulis said.
As Razulis plays a major role in the move of staff and patients to the Shapiro Cardiovascular Center, she is looking at opportunities for improvement related to space and systems across the hospital's inpatient areas. One project is replacing and standardizing furniture and amenities in the family waiting rooms in the Tower and Connors Center for Women and Newborns. "This has been a need for some time now and will make a big difference," she said.
For more than 25 years, Razulis has led with integrity and reliability in every one of the positions she has served in at BWH. She has handled many large-scale projects, including the opening and expansion of services at 850 Boylston St. and the opening of the Connors Center.
"It's gratifying to see people everywhere at BWH always wanting to do the right thing for patients," Razulis said. She also manages the Oral Medicine/Oral Surgery/Dental Division and loves to point out how the whole division has bought into the idea of "if it doesn't work for the patient, it doesn't work for us" – another example of great teamwork.