Town Meeting Sheds Light on Employee Satisfaction
BWH’s most recent Town Meeting held on December 15 detailed the results
of BWH’s third Staff Survey, conducted in May.
“The hospital’s commitment to the survey ties into our service-value
chain, in which a satisfied and effective staff has a direct correlation to patient
satisfaction,” said Cheryl Locke, vice president, Human Resources. “Soliciting
feedback from staff and employees, identifying areas for improvement then taking
substantive action are the keys to success.”
An impressive 41 percent of BWH’s 11,000-member workforce responded to
the survey, making this year’s response rate the highest yet. In addition,
476 physicians completed this year’s survey, a significant increase from
the 391 physicians who participated in 2001.
Some positive overall findings include:
• Job significance, fit and performance expectations;
• Affinity with BWH as an organization;
• Confidence in quality patient care;
• Improvements enhancing service delivery; and
• Teamwork and collaboration.
In general, some room for improvement exists with:
• Effectiveness of immediate supervisor;
• Staff growth and development;
• Upward communication in the work group;
• Perceptions of BWH leadership; and
• Guiding change.
To find out more on how you can be involved in Staff Survey follow-up, contact
your division chief or department chair.