Improved Phone Service- BWH Bulletin - For and about the People of Brigham and Women's Hospital
Improved Phone Service- BWH Bulletin - For and about the People of Brigham and Women's Hospital
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July 3, 2002
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In This Issue:
A Quest for Answers
Ambulatory Patient Satisfaction
Patient Care Services Finds a Formula for Success
Great Medicine in the Making
Partners Pushes Forward with Proteomic Research
Partners Night at the Pops 2002
Improved Phone Service
Based on feedback from patients and staff, the Orthopedics Phone Service has undergone improvements over the past six months. Through increased training and heightened awareness, the staff have significantly improved customer service and decreased the abandon rate of calls to below 8 percent. The Division is proud to announce these improvements and invite people to call 617-732-5322 to schedule an appointment.