BWH Details Quality, Safety Data Online
In the last month, Web pages detailing BWH’s quality care, patient satisfaction, patient safety, procedure volumes and clinical outcomes have been viewed more than 3,000 times on BWH’s Quality of Patient Care site. The site, at www.BrighamandWomens.org/Quality, features data on several cardiovascular quality measures, safety data and details from inpatient satisfaction surveys.
“We are committed to transparency in health care and to providing our patients, their families and anyone who is interested with the data to examine our quality and safety measures,” said Michael Gustafson, MD, MBA, vice president for Clinical Excellence.
The Web site details BWH’s inpatient satisfaction survey results with scores from 10 overall categories, including physicians, nurses, admission, room and meals. National averages are posted, as well, for comparison sake, and BWH bests the national average in all 10 Press Ganey categories.
BWH also posted its data from HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), the patient satisfaction survey supported by the Centers for Medicare and Medicaid (CMS), in advance of the federal release of the Hospital Compare Web site which contained information from all participating hospitals from across the country.
The BWH quality site also has a robust section on patient safety, offering patients tips on becoming an active member of their care team. In addition, information about BWH’s efforts to foster a culture of safety with executive walk rounds and safety reporting is available to Web readers. BWH posts infection rates, too, for surgical site infections and central line infections.
For cardiovascular care, BWH details cardiovascular procedure volumes and corresponding clinical outcomes. The site showcases how BWH procedural volumes are well above benchmark volumes, and reports quality measures, including mortality rates, for abdominal aortic aneurysm, coronary artery bypass graft, carotid endarterectomy, heart failure, myocardial infarction, percutaneous coronary intervention and peripheral artery disease.