“Passport” Provides Access, Enhanced Communication and More

Partners is taking yet another step to make its services more patient-friendly as it introduces a new Partners Passport Program. The “passport” will soon streamline registration at physicians’ offices and follow-up care within the system, provide the option of personalizing the card with emergency medical information, and provide the ability to obtain services previously available only via the telephone.

Beginning this October through April 2005, 10,000 patients at BWH’s Primary Care Associates of Norwood and Newton-Wellesley Family Medicine of Walpole will be enrolled in a Passport pilot program. The pilot will assess the program’s patient and physician usability as well as options for improvement.

“The Partners Passport focuses on improving access and service for our patients,” said Mary Finlay, Partners deputy chief information officer.

To learn more, contact Finlay at 781-416-8790 or mfinlay@partners.org; Steven Baker at swbaker@partners.org or 617-724-7260; or Lisa Adragna at ladragna@partners.org or 617-724-9974.