BWH Clinical & Research News

Overall Patient Satisfaction Scores Show Gains- Clinical & Research News - For and about the Physicians and Researchers of Brigham and Women's HospitalOverall Patient Satisfaction Scores Show Gains- Clinical & Research News - For and about the Physicians and Researchers of Brigham and Women's Hospital

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October 11, 2005

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In This Issue:

Loscalzo Takes Helm of Medicine BWH Walkers Fight Heart Disease, Stroke Letter from the Chief Medical Officer Letter from the BWPO Chairman Infusion Services Hours Expand New Staff Physicians Overall Patient Satisfaction Scores Show Gains Names and Faces BISP Committee Guides IS Projects Health Care Reform on Beacon Hill BWH Researchers Receive Women's Health Seed Grants Medicare Initial Preventative Physical Examination BWHFaulkner Update Medical Management Program: How you can help BWPO Physicians' Efforts Bring About Favored Reimbursement, Cost Efficiencies

Overall Patient Satisfaction Scores Show Gains

BWH made modest gains in inpatient satisfaction scores or remained consistent in several overall categories in April, May and June, showing slight improvement over the previous quarter, according to the latest results from the Press, Ganey® inpatient satisfaction survey.

For overall assessment questions, BWH ranked in the 94th percentile from April to June when compared to like-size teaching hospitals that use Press, Ganey®.

BWH made slight gains in physician-related questions over the prior reporting period, including overall physician rating that increased from 88.0 to 88.3. BWH physicians also made gains over the previous quarter in keeping patients informed and friendliness and courtesy scores.