Q3 Press Ganey Results Are In
Patient Satisfaction at BWH
BWH has received the third round of results (Q3) from its patient satisfaction survey conducted by Press, Ganey Associates, Inc. (PGA). The feedback was collected from more than 2,000 patients whose hospital stay occurred from July to September 2001.
The hospital switched its patient satisfaction survey vendor to PGA last year and has been receiving results from the PGA-administered survey since January 2001. A chart comparing Q3 to the previous two quarters is shown below.
BWH’s overall mean score for Q3 placed the hospital in the 74th percentile when compared to other academic medical centers with more than 500 beds. This marks a substantial improvement from the hospital’s placement in the 65th percentile in Q1 and a consistent ranking compared to Q2. In addition, BWH continues to realize high response rates—36 percent of medical/surgical inpatients and nearly 40 percent of obstetrics inpatients voluntarily completed the survey.
Quality Management Services is responsible for oversight of survey administration and result reporting.
For more information, contact:
G. Troy Tomilonus at ext. 2-8956 or Michael Gustafson, MD at ext. 2-8894.